Terms of service

These Terms of Service govern your use of CaseCrest, including competition and organisation tools, team workspaces, portfolios, resources, events, and career listings.

1. Acceptance

By accessing or using CaseCrest, you agree to these Terms and the Community Guidelines. Our Privacy Policy explains how we handle personal information; accepting these Terms does not replace any separate consent required for a particular use of that information.

If you use CaseCrest on behalf of a team or organisation, you must have authority to act for it. A separate written agreement may set additional terms for a particular service.

2. Eligibility

You must be at least sixteen (16) years old and meet the legal requirements to use the service in your jurisdiction. If you are below the age of majority, you must have appropriate permission from a parent or legal guardian. Where high-school consent is required, the parent or guardian must complete the relevant consent steps.

Individual competitions may set additional age, university, location, experience, or other eligibility requirements. You are responsible for providing accurate information and meeting the requirements for the activities you enter.

3. Accounts

• Keep your account details accurate and protect your password, email account, and sign-in links. Do not let someone else use your account to impersonate you.
• Tell support@casecrest.org promptly if you suspect unauthorised access. You are responsible for activity you authorise and for taking reasonable steps to keep your account secure.
• Information you choose to publish, including a public portfolio display name and participation details, can be visible to others. Other information is shared according to the relevant feature, competition settings, and Privacy Policy.

4. Platform Use

• Use the platform lawfully and in good faith.
• Follow competition-specific rules and guidelines.
• Do not bypass access controls, scrape personal information, upload malicious material, disrupt services, or use the platform for fraud, harassment, spam, or manipulation.
• Only submit, publish, or share material you are entitled to use. Follow organiser rules on AI tools, outside assistance, attribution, and confidential information.

5. User Content and Submissions

You retain ownership of content you submit (“User Content”).

You grant CaseCrest a worldwide, non-exclusive, royalty-free licence to store, copy, transmit, display, and technically adapt that content as needed to provide the services you use, including team collaboration, competition administration, judging, feedback, and publication you authorise. We may allow service providers to perform those activities on our behalf for the same purposes.

This licence lasts while the content is held for those purposes, including any necessary retention described in the Privacy Policy. It does not transfer ownership or give CaseCrest an unrestricted right to publish private submissions for promotion. Any additional rights sought by an organiser or sponsor must be explained in the competition rules or separately agreed.

Submission access follows the relevant competition roles and settings. Public portfolio visibility does not itself make uploaded submission files public. Access restrictions do not create a separate confidentiality agreement or prevent authorised recipients from retaining copies; any additional confidentiality obligations should be stated in the competition rules or a separate agreement.

If your content contains another person's work or personal information, you must have the necessary permissions to submit and share it with the intended recipients.

6. Competitions

Organisers set competition eligibility, team requirements, deadlines, permitted assistance, judging criteria, progression, prizes, and any review or appeal process. Competition rules govern those event-specific matters, but do not override applicable law or authorise misuse of CaseCrest or personal information.

You are responsible for checking the displayed deadlines and time zones, uploading the required material, and confirming its status. Files or links saved in a submission may be automatically finalised when the applicable window closes. Changes after a deadline depend on organiser permissions, extensions, or an enabled later-round submission window.

Organisers manage judging and result publication and may correct or review outcomes under their rules. Raise competition decisions, scheduling concerns, or prize questions with the organiser; contact CaseCrest for platform issues. A listing or participation record is not a guarantee of a particular result, prize, qualification, or job offer.

When acting as a team leader, keep teammates informed and obtain the authority needed for membership changes, withdrawals, and submissions on the team's behalf.

7. Hosts, Judges, and Fees

Hosts must have authority to run and publish their competitions, provide accurate rules and listings, obtain permissions for briefs and other materials, and communicate material changes. Hosts are responsible for the prizes and commitments they advertise and for handling participant information lawfully.

Judges and organisers must respect confidentiality obligations, disclose relevant conflicts of interest, and use their access only for authorised activities. Participant details and exported reports must not be repurposed for unsolicited marketing.

Student-led societies, clubs, and university organisations may create and host competitions on CaseCrest at no cost. Corporate or commercial entities may be required to enter into a separate licence and pay usage fees; applicable pricing and terms must be agreed before launch.

Any separate organiser entry fees, payment conditions, or refund terms should be disclosed by the organiser before you commit. These Terms do not remove any refund or other rights provided by applicable law.

8. Results, Reports, and External Services

CaseCrest supports scores, rankings, feedback, certificates, participation reports, and analytics. Their use and disclosure remain subject to the Privacy Policy, applicable competition rules, and any relevant rights in the underlying material. A derived result or report is not automatically anonymous or free of those obligations.

Some competitions, event registrations, job applications, meetings, and resources are hosted by third parties. Their own terms and privacy policies apply when you use those services. CaseCrest does not control their availability or performance, and linking to them does not guarantee their content or outcomes.

9. Availability and Consumer Rights

We aim to keep CaseCrest available and accurate, but interruptions, errors, and changes can occur. Keep your own copies of important submissions and records, and allow time before a deadline to resolve upload or access issues.

Nothing in these Terms excludes, restricts, or modifies consumer guarantees, remedies, or other rights that cannot lawfully be excluded, including under the Australian Consumer Law where it applies. Subject to those rights, the service is provided as available and we do not promise uninterrupted or error-free operation.

10. Limitation of Liability

Only to the extent permitted by applicable law, CaseCrest is not liable for indirect or consequential loss, and its aggregate liability arising from the services is limited to the greater of AUD $100 or the amounts you paid CaseCrest for the services in the six months preceding the event giving rise to the claim.

These exclusions and limits do not apply to fraud, wilful misconduct, or liability that cannot lawfully be excluded or limited. In particular, they do not limit your entitlement to a remedy under a non-excludable consumer guarantee.

11. Suspension and Account Closure

CaseCrest may restrict or suspend access, remove content, or close an account where reasonably necessary to address a material breach, abuse, security risk, or legal requirement. Where appropriate, we will explain the action and give you an opportunity to respond; urgent circumstances may require action first.

You may stop using the service at any time and contact support@casecrest.org to request account closure or review of an access decision. Account closure does not automatically erase shared competition records or information that must be retained, as explained in the Privacy Policy.

Terms concerning necessary content retention, accrued obligations, and dispute resolution continue only to the extent relevant after your use ends.

12. Governing Law and Disputes

These Terms are governed by the laws of the jurisdiction in which CaseCrest is operated, without regard to conflict of laws principles.

This does not deprive you of mandatory protections or rights to bring a complaint in a forum available under the law that applies to you. Contact support@casecrest.org with a description of a dispute so we can seek to resolve it.

13. Changes and Contact

We may update these Terms as the service changes. The effective date identifies the version shown, and we will provide notice of material changes or obtain agreement where required by applicable law. Updates do not remove rights that have already accrued.

Questions about these Terms may be directed to support@casecrest.org.